What will change
We are making the homepage more streamlined, simplifying navigation to make it more intuitive, and making the language clearer for patients.
Some services may move within the NHS App, but all the services patients need will still be available.
All NHS App settings will remain the same, and patients will continue to receive messages before and after the update.
Communication with patients
Over the next few weeks, patients will be prompted to update their NHS App. We're hoping to start the roll out before the end of December but not everything will change straight away.
Help and support for patients
Patients can access help and support by using the Help icon in the top right of the NHS App or by visiting:nhs.uk/nhs-app.
Why changes are being made
The NHS App will continue to be a simple and secure way to access a range of NHS services used by millions of patients. Our vision is to deliver a proactive, personalised experience.
These changes are being made following extensive user research involving a diverse group of people of different ages, backgrounds, and digital confidence levels. The new design is built around patient needs, with a layout and structure that makes it easier for patients to carry out activities independently, giving them greater control of their healthcare.
Template scripts
Example social media, website, SMS, email and phone message copy for use with patients.
Draft social media post
The #NHSApp gets a new look! It has been redesigned to make it easier to access NHS services. The update rolls out from Dec 12th – download it now!
Some items have moved within the App, but all the health services you need are still available. Your personal settings will stay the same too.
Need help? Tap the help icon in the NHS App or visit nhs.uk/nhs-app for support.
Draft website text
Download the latest NHS App update.
The NHS App has been redesigned to make it simpler and easier to access NHS services.
Some items have moved within the App, but all the health services you need are still available. Your settings will remain the same before and after the update too.
The new, user-friendly version of the NHS App will start to be available from 11 December, making it easier to:
- order repeat prescriptions
- book appointments
- access 111 Online
- view your GP record
- and much more…
Need some help using the NHS App? Use the in-app Help feature or visit nhs.uk/nhs-app for guidance.
Message template (SMS)
This is for use when your patients will be able to download the new NHS App redesign on their Browser only.
You can now access the redesigned NHS App on your browser. It’s been redesigned to make it simpler and easier to access NHS services. The update will be available on the mobile app from 11 December.
Draft email text
Subject line: A more user-friendly NHS App has arrived!
An updated version of the NHS App will be released from 11 December. It’s simpler and clearer, making it easier to access online health services.
Some items may have moved in the App, but all the health services you need are still available. Your settings will also remain the same before and after the update.
Update your NHS App today and use it to:
- order repeat prescriptions
- book appointments
- access 111 Online
- view your GP record
- and much more…
If you need help, tap the Help icon within the App or visit nhs.uk/nhs-app.
Phone message
There’s a new NHS App update available. The App has been redesigned to make it easier to access health services.
Some items may have moved within the App, but all the health services you need are still available. Your settings will remain the same too.
Use the NHS App to book appointments, order prescriptions, view health information, and more.
If you need help with the NHS App, tap the Help icon within the App or visit nhs.uk/nhs-app.
Walk through videos
These videos demonstrate how to navigate the redesigned NHS App.
Further information about the changes
Download the pack below.It contains further information about the changes, including updated images of what patients will see and how they can access specific services through the NHS App.
The PDF pack is a smaller file that’s easier to share in its entirety. The PowerPoint slides are easier to adapt and use as needed.
NHS App redesign - colleague pack
PDF colleague pack (4MB)
PowerPoint colleague pack (76MB)
Last edited: 20 May 2024 1:41 pm
